📜 Terms & Conditions
Effective Date: October 2026
Welcome to ORUBON. By accessing our website, browsing our products, or placing an order, you agree to comply with these Terms & Conditions.
Please read these terms carefully before using our website or purchasing from us.
🏢 1. About ORUBON
ORUBON is a multi-product e-commerce business based in Sylhet, Bangladesh. We source and import a variety of products, including products from international suppliers, and make them available to customers in Bangladesh.
Our goal is to provide unique, useful, and quality products at reasonable prices.
🌐 2. Use of Our Website
By using the ORUBON website, you agree that you will:
• Provide accurate and complete information when placing an order.
• Use the website only for lawful purposes.
• Not attempt to interfere with or damage the website.
• Not use our website for fraudulent or unauthorized activities.
• Not copy, reproduce, or misuse our website content without permission.
We reserve the right to restrict or terminate access to our website if we reasonably believe these terms have been violated.
🛍️ 3. Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate.
However:
• Product colors may appear slightly different depending on your device or screen.
• Minor differences in size, packaging, design, or appearance may occur.
• Product specifications may occasionally change due to supplier or manufacturing updates.
• Images may sometimes be used for illustrative purposes.
We do not guarantee that every image or description will perfectly represent the physical product in every detail.
📦 4. Product Availability
All products are subject to availability.
If a product becomes unavailable after you place an order, we may contact you to offer an alternative solution, including:
• A replacement product, where appropriate;
• An alternative product;
• Cancellation of the affected order; or
• A refund, where applicable.
💰 5. Prices
All product prices displayed on our website are subject to change without prior notice.
We make reasonable efforts to display accurate prices. However, if a significant pricing error occurs due to a technical, system, or human error, ORUBON reserves the right to cancel the affected order and notify the customer.
Applicable delivery charges or other charges will be communicated during the ordering process where applicable.
🛒 6. Placing an Order
When you place an order through our website, you are submitting a request to purchase the selected product.
An order may be subject to confirmation by ORUBON.
We may contact you by phone, WhatsApp, SMS, or another available communication method to verify your order details.
An order may be cancelled if:
• The product is unavailable.
• The information provided is incomplete or incorrect.
• We are unable to verify the order.
• A significant pricing or product information error has occurred.
• We reasonably suspect fraudulent or abusive activity.
💵 7. Cash on Delivery
ORUBON offers Cash on Delivery (COD) for eligible orders and locations.
For COD orders:
• Customers are expected to provide accurate delivery information.
• Customers should be available to receive the order.
• Customers should accept confirmed orders unless a cancellation has been agreed with ORUBON.
• Repeated refusal or failure to accept confirmed COD orders may result in restrictions on future COD orders.
COD availability may vary depending on product, location, order value, or other circumstances.
💳 8. Full Payment
Where available, customers may choose to pay the full order amount through supported payment methods.
Payment confirmation may be required before an order is processed or dispatched.
Payment processing may be handled through third-party payment providers.
🚚 9. Delivery
We aim to deliver orders within the estimated delivery timeframe provided at the time of purchase.
However, delivery times are estimates and may be affected by:
• Courier delays
• Weather conditions
• Public holidays
• Transportation issues
• Incorrect or incomplete customer information
• Events outside our reasonable control
ORUBON is not responsible for delays caused by circumstances beyond our reasonable control.
Customers are responsible for providing a complete and accurate delivery address and contact number.
❌ 10. Order Cancellation
If you wish to cancel an order, please contact ORUBON as soon as possible.
Cancellation may not be possible once an order has been processed, packed, dispatched, or handed over to the delivery service.
For COD orders, cancellation requests should be made before dispatch whenever possible.
🔄 11. Returns, Replacements & Refunds
Returns, replacements, and refunds are governed by our Return & Refund Policy.
Customers should review that policy before placing an order.
If a product arrives damaged, defective, incorrect, or significantly different from the advertised product, please contact us within the applicable return period.
👤 12. Customer Responsibilities
Customers are responsible for:
• Providing accurate name, phone number, and delivery information.
• Checking the product upon receiving it.
• Following product instructions where applicable.
• Using products according to their intended purpose.
• Contacting ORUBON promptly if there is a problem with an order.
ORUBON may not be responsible for damage resulting from misuse, improper handling, unauthorized modification, or failure to follow product instructions.
©️ 13. Intellectual Property
All content on the ORUBON website, including but not limited to:
• Logos
• Brand names
• Text
• Graphics
• Product descriptions
• Website design
• Images
• Videos
is owned by or used with permission by ORUBON or its respective rights holders.
You may not copy, reproduce, distribute, modify, or commercially use our content without prior written permission.
🎁 14. Promotions and Discounts
ORUBON may occasionally offer promotional campaigns, discounts, coupons, or special offers.
Promotions may have specific terms, eligibility requirements, validity periods, or product exclusions.
Unless otherwise stated, promotions cannot be combined with other offers.
ORUBON reserves the right to modify or discontinue a promotion where necessary.
🔗 15. Third-Party Services
Our website may use or link to third-party services, including payment gateways, courier companies, social media platforms, analytics services, and other technology providers.
Third-party services operate under their own terms and policies. ORUBON is not responsible for the policies, availability, or actions of third-party services beyond our reasonable control.
⚖️ 16. Limitation of Liability
ORUBON will make reasonable efforts to provide accurate product information and reliable services.
However, to the extent permitted by applicable law, ORUBON shall not be responsible for indirect, incidental, or consequential losses resulting from the use of our website, delays, third-party services, or circumstances beyond our reasonable control.
Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded or limited.
🌪️ 17. Force Majeure
ORUBON shall not be considered responsible for failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control.
These circumstances may include natural disasters, severe weather, government actions, transportation disruptions, strikes, internet or technology failures, pandemics, or other unforeseen events.
🔄 18. Changes to These Terms
ORUBON may update these Terms & Conditions from time to time.
Changes may be made to reflect updates to our business, website, services, or applicable requirements.
The updated version will be published on this page with a revised effective date.
Your continued use of our website after changes are published indicates your acceptance of the updated terms.
🇧🇩 19. Governing Law
These Terms & Conditions shall be interpreted and applied in accordance with the applicable laws and regulations of Bangladesh.
Any disputes will be handled through the appropriate legal or dispute-resolution mechanisms available under applicable law.
📞 20. Contact Us
If you have questions about these Terms & Conditions, please contact us:
ORUBON
📍 Zindabazar, Sylhet – 3100, Bangladesh
📞 Phone: +880 1805-547563
💬 WhatsApp: +880 1805-547563
✉️ Email: info@orubon.com
📱 Facebook: ORUBON Bangladesh
✨ ORUBON
Premium products. Timeless style. Elevated living. ✨
