🔒 Privacy Policy
Effective Date: October 2026
At ORUBON, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, place an order, or communicate with us.
This Privacy Policy explains what information we collect, how we use it, and how we protect it.
📋 1. Information We Collect
When you use our website or place an order, we may collect information such as:
• Full name
• Phone number
• Email address
• Delivery address
• Billing information, where applicable
• Order and purchase details
• Payment information or payment confirmation
• Messages or information you provide when contacting customer support
• Information provided through WhatsApp, Facebook, email, or other communication channels
We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, and website usage information.
🎯 2. How We Use Your Information
We may use your information to:
• Process and confirm your orders
• Arrange product delivery
• Contact you regarding your order
• Provide customer support
• Process payments and refunds
• Verify order information when necessary
• Improve our products, services, and website
• Prevent fraudulent or unauthorized activity
• Send important service-related updates
• Send promotional or marketing communications where permitted
We only collect and use information that is reasonably necessary for operating our business and providing our services.
📦 3. Cash on Delivery Orders
For Cash on Delivery orders, we may use your name, phone number, and delivery address to confirm and deliver your order.
Our team or delivery partners may contact you to verify your order or coordinate delivery.
💳 4. Payment Information
If you choose to make an online or full payment, payment processing may be handled by third-party payment service providers.
ORUBON does not intentionally store complete payment card information such as your full card number or security code on our own systems.
Payment providers may collect and process payment information according to their own privacy policies and security practices.
🤝 5. Sharing Your Information
We do not sell or rent your personal information to third parties.
We may share necessary information with trusted service providers when required to operate our business, including:
• Delivery and courier companies
• Payment service providers
• Website hosting and technology providers
• Customer support or communication services
• Fraud prevention and security services
• Government or legal authorities when required by applicable law
We only share information that is reasonably necessary for the relevant service or legal requirement.
🍪 6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies may help us:
• Remember preferences
• Keep items in your shopping cart
• Understand how visitors use our website
• Improve website performance
• Provide relevant marketing or advertising where applicable
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
📢 7. Marketing Communications
With your permission or where otherwise permitted, we may contact you about:
• New products
• Special offers
• Promotions
• Discounts
• Updates from ORUBON
You may request to stop receiving promotional communications at any time by contacting us.
🛡️ 8. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or loss.
However, no online transmission or electronic storage system can be guaranteed to be completely secure.
🌐 9. Third-Party Websites and Services
Our website may contain links or integrations with third-party services, including social media platforms, payment providers, delivery services, or other websites.
ORUBON is not responsible for the privacy practices or content of third-party websites and services. We recommend reviewing their respective privacy policies before providing them with personal information.
👨👩👧 10. Children's Privacy
Our website and services are not intentionally designed to collect personal information from children.
If we become aware that personal information has been submitted by a child without appropriate consent, we will take reasonable steps to address the situation.
👤 11. Your Information
Depending on applicable laws and circumstances, you may have rights regarding your personal information, including requesting access to, correction of, or deletion of certain information.
To make a privacy-related request, please contact us using the information below.
🗄️ 12. Data Retention
We retain personal information only for as long as reasonably necessary for business, customer service, transaction, security, accounting, or legal purposes.
When information is no longer required, we may securely delete or anonymize it where appropriate.
🔄 13. Changes to This Privacy Policy
ORUBON may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or legal requirements.
Any updated version will be published on this page with a revised effective date.
📞 14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
ORUBON
📍 Zindabazar, Sylhet – 3100, Bangladesh
📞 Phone: +880 1805-547563
💬 WhatsApp: +880 1805-547563
✉️ Email: info@orubon.com
📱 Facebook: ORUBON Bangladesh
✨ ORUBON
Premium products. Timeless style. Elevated living. ✨
