Delivery & Shipping Policy

* Delivery / Shipping Policy
Delivery & Shipping Policy
Effective Date: October 2026
At ORUBON, we aim to make your shopping experience simple, convenient, and reliable. We deliver our products to customers across Bangladesh through trusted delivery and courier partners.
Please review the following shipping and delivery information before placing your order.
1. Delivery Coverage
ORUBON currently delivers products to locations across Bangladesh, subject to courier availability and service coverage.
Delivery availability may vary depending on the product and delivery location.
2. Delivery Time
Estimated delivery time may vary depending on your location, product availability, and courier service.
Generally:
• Inside Sylhet: approximately 1–3 working days
• Outside Sylhet: approximately 2–5 working days
• Remote or hard-to-reach areas: delivery may take additional time
These are estimated timeframes, not guaranteed delivery dates.
Delivery may take longer during public holidays, promotional campaigns, adverse weather, transportation disruptions, or other circumstances beyond our control.
3. Order Processing
Orders are normally processed after they are successfully placed and, where necessary, confirmed by our team.
For Cash on Delivery orders, we may contact you by phone or WhatsApp to confirm your order before dispatch.
Orders may take additional time to process if:
• The product requires additional preparation.
• The delivery address is incomplete.
• We are unable to contact the customer.
• The product is temporarily unavailable.
• Additional order verification is required.
4. Shipping Charges
Delivery charges may vary depending on:
• Delivery location
• Product size or weight
• Delivery service
• Special delivery requirements
The applicable delivery charge will be displayed or communicated to the customer before the order is finalized, where applicable.
5. Cash on Delivery
ORUBON offers Cash on Delivery (COD) for eligible products and locations.
When choosing COD:
• Please provide an accurate phone number and delivery address.
• Please keep the required amount available when the courier arrives.
• You may be contacted to confirm your order before dispatch.
• COD availability may vary depending on the product, location, order value, or other circumstances.
Repeated refusal to accept confirmed COD orders may result in restrictions on future COD purchases.
6. Full Payment Orders
Where available, customers may choose to pay the full order amount before delivery using supported payment methods.
Orders may be processed after payment has been successfully confirmed.
If an order cannot be fulfilled after payment has been received, ORUBON will contact the customer regarding an appropriate solution, including a refund where applicable.
7. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including:
• Customer name
• Phone number
• District/area
• Detailed address
• Nearby landmark where useful
ORUBON may not be responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate customer information.
8. Courier Delivery
Orders may be delivered through third-party courier or delivery partners.
Once an order has been handed over to the courier, delivery timing may depend on the courier\'s operating schedule and circumstances.
Our team may assist customers with delivery-related issues where reasonably possible.
9. Delayed Deliveries
Although we aim to deliver orders within the estimated timeframe, delays can occasionally occur due to:
• Weather conditions
• Public holidays
• Courier operational issues
• Traffic or transportation problems
• Incorrect delivery information
• High order volumes
• Natural disasters
• Government restrictions
• Other circumstances beyond our reasonable control
If your order is significantly delayed, please contact our customer support team.
10. Failed Delivery
A delivery may fail if:
• The customer cannot be reached.
• The customer provides an incorrect or incomplete address.
• The customer refuses to accept the package.
• The customer is unavailable after reasonable delivery attempts.
• The delivery location is outside the courier\'s service area.
Additional delivery charges may apply if an order needs to be re-dispatched due to customer-related circumstances.
11. Checking Your Order
We strongly recommend checking the package as soon as you receive it.
If the package appears seriously damaged, please inform the delivery personnel where possible and contact ORUBON as soon as possible.
For damaged, defective, or incorrect products, please refer to our Return & Refund Policy.
We also strongly recommend recording a continuous unboxing video when opening your package, particularly for valuable or fragile products.
12. International Shipping
At this time, ORUBON\'s standard delivery service is intended for customers within Bangladesh.
International delivery is not currently guaranteed unless specifically agreed with ORUBON.
13. Contact Us
For questions about an order, delivery status, shipping charges, or delivery problems, please contact us:
ORUBON
Zindabazar, Sylhet – 3100, Bangladesh
Phone: +880 1805-547563
WhatsApp: +880 1805-547563
Email: info@orubon.com
Facebook: ORUBON Bangladesh
ORUBON
Premium products. Timeless style. Elevated living.