🔄 Return & Refund Policy
Effective Date: October 2026
At ORUBON, we want you to be satisfied with every purchase. We carefully select our products and aim to provide accurate product information so you can shop with confidence.
If you receive a damaged, defective, incorrect, or significantly different product from what you ordered, we are here to help.
✅ 1. Eligibility for Returns
You may request a return or replacement if:
• You received a damaged or defective product.
• You received a wrong product or a product different from what you ordered.
• The product is significantly different from its description or advertised specifications.
• The product has a manufacturing issue that was not disclosed before purchase.
⏰ Return requests must be submitted within 48 hours of receiving the product.
🎥 2. Unboxing Evidence
For your protection and ours, we strongly recommend recording a continuous video while opening your package.
The video should clearly show:
• The package before opening.
• The condition of the package.
• The product and its packaging after opening.
• Any damage, defect, or incorrect item received.
An unboxing video may be required when reviewing claims involving damaged, missing, or incorrect products.
🚫 3. Products That Cannot Be Returned
Returns may not be accepted if:
• The product has been used, damaged, or altered by the customer.
• The product is returned without its original packaging, accessories, or included items.
• The issue is caused by improper use, handling, installation, or maintenance.
• The return request is made after the applicable return period.
• The product is specifically marked as non-returnable on its product page.
• The customer simply changes their mind or no longer wants the product, unless ORUBON has specifically stated otherwise for that product.
📝 4. How to Request a Return
To request a return, please contact us through WhatsApp, phone, Facebook, or email within 48 hours of receiving your order.
Please provide:
• Your name
• Order number
• Contact number
• Description of the problem
• Clear photos and/or an unboxing video
• Any other information requested by our support team
Our team will review your request and let you know whether the return, replacement, or refund is approved.
🔁 5. Replacement
If you receive a damaged, defective, or incorrect product, we may offer a replacement where the same product is available.
If the same product is unavailable, ORUBON may offer an alternative solution, including a refund where applicable.
💰 6. Refunds
If your refund request is approved, the refund amount will generally be based on the amount paid for the affected product.
Refunds may be issued through an appropriate payment method agreed upon with the customer.
For Cash on Delivery orders, customers may be asked to provide suitable payment information so that an approved refund can be processed.
Depending on the payment method and circumstances, processing time may vary.
🚚 7. Return Delivery Costs
If the return is due to an error on our part, such as:
• Sending the wrong product
• Sending a defective product
• Sending a significantly damaged product
ORUBON may cover the applicable return delivery cost.
If a return is approved for another reason, the customer may be responsible for the applicable return delivery charges.
❌ 8. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
Orders that have already been processed, dispatched, or handed over to the delivery service may not be cancellable.
For Cash on Delivery orders, repeated refusal to accept confirmed orders may affect your ability to place future COD orders with ORUBON.
📦 9. Delivery Inspection
Customers are encouraged to check the package and product as soon as possible after delivery.
If there is visible damage to the package, please inform the delivery personnel where possible and contact ORUBON immediately.
🔄 10. Policy Changes
ORUBON reserves the right to update or modify this Return & Refund Policy when necessary.
Any changes will be published on this page with an updated effective date.
📞 11. Contact Us
If you have any questions regarding returns, refunds, or replacements, please contact us:
ORUBON
📍 Zindabazar, Sylhet – 3100, Bangladesh
📞 Phone: +880 1805-547563
💬 WhatsApp: +880 1805-547563
✉️ Email: info@orubon.com
📱 Facebook: ORUBON Bangladesh
✨ ORUBON
Premium products. Timeless style. Elevated living. ✨
